FAQs

1. What is your return/refund policy?

  • We offer a 14-day return/exchange policy for all unopened and unused products. Please refer to our Return Policy for more details.

2. Can I cancel or modify my order after it has been placed?

  • Once an order is placed, it cannot be cancelled or modified. We strive to process orders quickly to ensure timely delivery.

3. How can I track my order?

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the carrier's website to track your order.

4. Do you offer free shipping?

  • Yes, we offer free shipping on all orders above £150 within the United Kingdom. For orders below £150, a flat shipping fee will be applied.

5. What payment methods do you accept?

  • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept Apple Pay and Clearpay payments.

6. Are your products cruelty-free?

  • Yes, all our products are cruelty-free and not tested on animals.

7. Are your products suitable for sensitive skin?

  • While we cannot guarantee suitability for every individual, many of our products are formulated to be gentle on sensitive skin. However, we recommend checking the product descriptions and consulting with a dermatologist if you have specific concerns or allergies. Alternatively, you can reach out to our friendly customer service team for some support - info@desami.co.uk

8. How can I contact your customer support?

  • You can reach our customer support team by emailing info@desami.co.uk or by calling our number 1-800-123-4567. Our support team is available Monday to Satuday from 8 am to 5 pm (GMT).

9. Can I purchase gift cards?

  • Yes, we offer gift cards that can be purchased online. The gift cards can be redeemed for any products on our website.

10. Do you offer international shipping?

  • Currently, we only offer shipping globally. We do not offer complimentary shipping outside of the UK, we apologise for any inconvenience this may cause and hope to in the future.

If you have any additional questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.